Terms/FAQ

Company name: WE ARE THE FACES GmbH

Address: Neubaugasse 25/1/11
1070 Wien
Official e-mail address: info@wearethefaces.com
Official web-site: www.wearethefaces.com


The terms and conditions below regulate the use of the WE ARE THE FACES Store localized on web address http://wearethefaces.com. The terms and conditions below also regulate the sales carried out on the WE ARE THE FACES Store localized on web address https://wearethefaces.com.

Privacy

The personal information you forward to WE ARE THE FACES Store will only be used in order to fulfill the undertakings WE ARE THE FACES Store have and to assure you the best service. A statistical log system is used at www.wearethefaces.com, gathering information to help create a statistical picture of the no. of visitors and hits to the web-site. The log system is used as a means of optimising the web-site for user friendliness and functionality.

In order for you, as a customer, to make a purchase of goods at www.wearethefaces.com you must register the following information:

  • - Name
  • - Address
  • - Tel. No.
  • - E-mail address

These information are registered and kept with WE ARE THE FACES for 5 years before being deleted. The information is being kept for the purpose of delivery of goods to the right address. When gathering these information via our web-site, we do so only at your consent. All employees of WE ARE THE FACES have access to these information.

The details are passed on to the delivery/shipping company in order for the delivery to be executed. No sensitive information are passed on. As a registrant with WE ARE THE FACES you have a legal right to know what information are stored, according to 'Persondataloven'. Any inquiries regarding this should be addressed to WE ARE THE FACES via e-mail on info@wearethefaces.com

If you wish to end your subscription of information from WE ARE THE FACES Store, please send an email to info@wearethefaces.com.

Security

For the safety of your personal information, WE ARE THE FACES Store uses a Web Server SSL Certificates to encrypt information passed to and from the website during registration and checkout. When placing an order, you can immediately check the security validity by clicking the padlock icon that appears in the URL line of your browser window when SSL is activated.

Cookies are used by the WE ARE THE FACES Store in order to improve your experience when browsing and using the website. The cookie identifies your computer and allows the site to remember your personal settings. WE ARE THE FACES Store will not operate properly when cookies are disabled in your web browser.

Disclaimer

WE ARE THE FACES’ ambition is for the website to always be up and running, however WE ARE THE FACES Store cannot guarantee this.

WE ARE THE FACES Store cannot guarantee that all the products shown are available at the time you place your order. In the event the product you order is no longer available you will be contacted by e-mail shortly after placing your order.

Due to the colour settings of your computer, the colours of the products shown in the pictures in the WE ARE THE FACES Store can differ from their actual colours. WE ARE THE FACES Store cannot be held responsible for any such discrepancy.

Prices

The price of each product is stated in EUR excluding shipping costs but inclusive of the Danish rate of VAT (25%) and all import taxes within the EU.

We offer tax free purchases on orders from Non-EU countries.

VAT (25% of total price) will be removed automatically in the checkout process when the shipping country is selected.

Local taxes

Please note that local charges (customs duty, sales tax) can occur, depending on your region and local customs duties. These charges are at your own expense.

Price changes

WE ARE THE FACES Store reserves the right to change prices of the products sold. The prices of the products will, during the time of placing an order, be valid throughout that specific process. We do, however, take reservations for typing errors.

Payment

WE ARE THE FACES Store accepts payment by credit card

You can pay using your credit card. WE ARE THE FACES Store accepts payment by VISA, Mastercard and Dankort.

The full payment is charged when the order is dispatched.

Shipping charges

The following shipping charges will be added to your order: Denmark, Norway, Sweden, Finland : 10 EURO Europe : 15 EURO North America & Iceland: 55 EURO Asia & Pacific: 55 EURO Russia: 55 EURO

Order confirmation

You will receive an order confirmation by e-mail shortly after placing your order.

Shipping confirmation

Your order will be dispatched the 20th of MAY. As soon as your order is dispatched, you will receive a shipping confirmation by e-mail. The shipping confirmation will include carrier and tracking number information.

How do 'preorders' work?

Our products will be available for Pre-Order. The expected delivery period will be noted in the description of the Product on our webshop. Please familiarise yourself with the following Pre-Order terms before completing your purchase:

  • At the time you place your order, you will be required to pay the full RRP to secure your Pre-Order
  • Due to the pre-sale nature of such transactions, you should expect a delayed period between the purchase of the product & the actual delivery of the product. Delivery dates are subject to change & our customer care team will be in touch should there be any unexpected delays with your order.
  • Standard return & exchange policies apply to all pre-orders.

 

Shipping and collecting packages

All orders will be shipped with either Postdanmark or TNT. With the help of your tracking number information you can track your package at the Postdanmark (www.postdanmark.dk) or the TNT website (www.tnt.com) respectively. The package will be delivered to the address you have stated as your delivery address. Since TNT couriers require your signature when delivering the goods, you will have to be present at the specified shipping address at the time of the delivery. During the registration of your We Are The Faces Store account you will be required to register your personal address information. If you wish us to ship your package to an alternative address please state that address in the checkout process at the We Are The Faces Store. Please note that we cannot deliver to P.O. boxes

Delivery time

WE ARE THE FACES aims to dispatch goods as quickly as possible. All orders will be dispatched around the 20th of MAY and customers should expect to receive their goods within 2-5 workdays after receiving an shipping confirmation within the EU. Danish orders will be delivered within 1-2 days from the day you received the shipping confirmation. International orders will be delivered within 3-8 days from the day you received the shipping confirmation.

Currencies

WE ARE THE FACES Store cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR into any other currency. Exchanges, returns and refunds

Exchanges, returns and refunds

The customer reserves the right to return the goods within two weeks (14 days) of receiving the goods on condition of the following: The goods are returned in the same condition and quantity as when received. The goods are unused other than for the purpose of trying on for fit. If there is evidence to suggest that the goods have been used to a degree such as to decrease the value of the product, the customer either a) loses his/her right to exercise a return or b) the customer will have to compensate for the decreased value of the good subject to inspection by WE ARE THE FACES Store. Returned goods are checked and if the above conditions are fulfilled, the amount is deposited back into the customer's account.

When exercising your right to return an item, the shipment is paid by the customer. When returning an item, please enclose your receipt with your name, address and account no. WE ARE THE FACES Store will not compensate for returned packages lost in the return shipping. Refunds for returned products will be made as soon as possible, 14 business days at the latest, after WE ARE THE FACES Store receives the returned products.

Return address:

We are the Faces IVS, C/o Spektrum APS
Bragesgade 10E
2200 København N

Exchanges and sale

During sale or promotional offers the policy explained above will apply.

Contact information to customer service

If you have any queries please contact the customer service at info@wearethefaces.com